This agreement is between CafeShells Technologies, and the individual or organization using CafeShells’ products or services. The individual or organization is hereafter referred to as “Customer”, “User”, or “You”.
This policy includes both orders submitted via our on-line order form or non-credit card payment orders, submitted offline.
Clients are expected to keep their contact details up to date at all times.
New accounts must pay for their term of service before service is activated on their account.
In order to insure uninterrupted service to your website, all plans will automatically renewed. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.
Check, bank drafts, money order or cash accounts must send payment to CafeShells 15 days before their recurring billing date. In the event that payment is not received, service will be suspended at any time between the recurring billing date and the due date.
Customers paying via checks will have their account due date adjusted. The due date will be 15 days before the recurring billing date. Once the account is overdue it may be suspended, even before the recurring billing date.
If you provide CafeShells your credit card information, you authorize CafeShells to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with CafeShells’ Billing Policy.
Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify CafeShells that you would like to cancel your account.
All new accounts are e-mailed a receipt immediately after the account is setup. If you wish to have a receipt mailed to you via postal mail, you will need to contact our billing department to request this. A $2.00 service fee will be assessed for postal mail receipts.
Hosting plans will automatically renew until a plan is cancelled. Cancellations requests MUST be sent at least 15 days before account renewal date. Any request for cancellations must be received via email (billing@CafeShells.net), or certified mail.
Cancellations over the telephone and informal email cancellations are not accepted.
Cancellation requests must be received by CafeShells a minimum of thirty (30) days prior to the end of your Billing Cycle for dedicated server plans and a minimum of ten (10) days prior to the end of your Billing Cycle for all other plans. Cancellations submitted later than this time may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by CafeShells. CafeShells is unable to cancel your account effective for a future date. CafeShells will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact CafeShells as soon as possible.
CafeShells does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, Internic, your ISP, or any other secondary issues not directly related to CafeShells’ services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. CafeShells reserves the right to cancel any account, at any time, without notice, for any reason CafeShells considers appropriate.
Fees Returned Checks
CafeShells charges a $20.00 fee for returned checks. Customers that issue an check will be required to submit future payments with a certified check or money order.
Credit Card Charge backs
A $25.00 charge back fee will be assessed for each credit card charge back received by CafeShells.
Bank Wire Payments
CafeShells does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $20.00USD processing fee by an intermediary bank in New York. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to CafeShells or the amount credited to your account will be less than your intended payment.
A late fee of 2% of the total invoice amount per day will be be charged to an overdue invoice even if partial payment is made.
Customers that wish to reactivate a closed account will be assessed a $20.00 reactivation fee. A $50.00 fee will be assessed if CafeShells restores your data files to your reactivated account. Dedicated server suspended will be charged a $75 reactivation fee per server per incident.
Hosting Plan Changes
Customers electing to change to a lower priced hosting plan on the same platform will be charged a $10.00 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan, however, you will be charged any difference between the setup fee applicable to your new and former plans.
Customers that elect to change plans to a different operating system platform will be charged a $10.00 platform change fee.
Account Splits and Mergers
CafeShells encourages customers to merge hosting plans contained in two or more accounts into one account. There is no fee for this service. Customers may also request that CafeShells separate one or more plans contained under one account into separate accounts. The fee for this service is $19.95 for each new account created and is charged to the new account. Please direct all requests for these services to: billing@CafeShells.net.
As a client, you commit to the length of your service cycle. Because of your commitment, we offer a discount on the service. Because of this, no refunds are granted for pro-rated service on service cycles, regardless of length. As a client, you commit to your service cycle with payment up front. CafeShells commits to providing the offered services backed up by our service guarantees. While we do not offer refunds for pro-rated service beyond the first 30 days of use, you have no obligation to continue using our service even though you have already paid for the service.
No refunds of any sort are offered on Dedicated Servers, VPS servers, Collocation and any software/development services.
If you avail our 30 day money back guarantee all fee’s except domain name charges and setup costs are refunded.
Refunds are ONLY offered via checks.
If you have any questions in this regard, contact our billing department here.